Frequently Asked Questions



What are your fax numbers?

Washington Street, Manitowoc: 920-684-1268
Rapids Road, Manitowoc: 920-682-2749
Main Street, Mishicot: 920-755-4912

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How can I avoid being charged fees?

Bill Pay Inactivity Fee – If you have signed up for Bill Pay, use your account at least once a month.

Dormant Account Fee – Make transactions using your account.

NSF (Non-Sufficient Funds) Fees – use online or mobile banking to ensure that you have enough funds to cover the checks and withdrawals you make. Set up overdraft protection.

Return Mail – Inform us when your address changes by completing, signing and returning an address change form.

Share Overdraft Protection Fees – Use online or mobile banking to monitor accounts and make transfers on your own to maintain sufficient balances.

Share Draft Reconciliation Fee – Use your online or mobile access and e-statements to balance your accounts regularly.

Copy of Account Statement Fee – Access statements with online banking.

Copy of Check or Draft Fee – Access copies of checks with online banking.

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How do I find out the balance on my SCU VISA credit card?

Please call 800-808-7230 for SCU VISA credit card balance inquiries.

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My home loan is serviced by QR Lending. How do I contact them?

QR Lending’s phone number is 800-274-6600.

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What is SCU’s routing number?

275979267

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Why am I receiving information from CUNA Mutual Insurance in the mail? Do I call SCU if I’m interested in the insurance or do I call CUNA Mutual?

As a member of SCU, sometimes you’ll receive offers that you may want to take advantage of. For more information please call CUNA Mutual at 877-636-2377.

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How do I set up Direct Deposit up through my employer?

Provide the following three items to your employer using their designated direct deposit form or SCU’s form, whichever they prefer:

  1. SCU’s routing number (275979267)

  2. Your SCU account number (do not include suffix, i.e. 01 or 70)

  3. Choose where you’d like your deposit to go – savings or checking (do not include suffix, i.e. 01 or 70)


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How do I retrieve a copy of a cancelled check?

You have two options.

  1. You can contact us and we can print one off for you at a charge of $5/check.

  2. View and/or print it off using our FREE Online Banking service. Current users do so by logging into their account, click on your Share Draft Account (70) and click on the transaction/check number you want to view/print.

NOTE: ACH withdrawals will not be available to view or print.

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Where are your ATMs located?

2001 Washington Street, Manitowoc
200 North Rapids Road, Manitowoc
309 East Main Street, Mishicot
Fox’s Piggly Wiggly, 1339 N. 8th Street, Manitowoc

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If I don’t have online access at my home or office, can I call another number for account information?

Yes, there is an automated response line you can call which will provide the following account information: balance inquiries, cleared checks, deposits/payments posted, transfers and ordering checks. The phone number is 920-769-0546. If you have never used the system before, it will ask for your account number, then social security number, which serves as your PIN.

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